Why a Service Catalogue Alignment?
The Service Catalogue Alignment will help to:
- Increase user base by making services discoverable and easier to relate to user needs
- Widen the pool of users with more scientific communities, industry, citizens, etc.
- Facilitate service providers and third parties with a shared language and path to users
- Support the production and dissemination of research outputs
- Become more user-oriented and user-focused
- Identify overlapping efforts or gaps and speed up innovation
- continuous improvement
What is the Service Catalogue Alignment about?
The Service Catalogue Alignment is about:
- Creating a Common vocabulary for services, providers, management, catalogues, portfolios, roles, components, SLA, etc.
- Structured information about Service Descriptions:
- Information that may be presented to Users/Customers
- Information available to Management
- Information needed to support e-Infra operations staff
- Provide Harmonised information on Service Representations through listings, portals, etc.
- Create a Common approach to Service Performance Monitoring in terms of usage, number of users, capacity available, etc.
What are the challenges for a Service Catalogue Alignment?
There are a number of challenges that need to be overcome to achieve Service Catalogue Alignment. These are:
- Different standards and frameworks available for Service Management
- Diverse vocabulary about service management used in the communities
- Different processes to manage service portfolios employed at different locations
- e-infrastructures at different levels of adoption of Service Management Practices
- No standardized way to define and describe a service
- e-infrastructures with different maturity in description of services or offering a service listing or catalogue
- Various potentially overlapping service offerings from different e-infrastructure providers
- Various services offered at different levels: centrally by an e-Infrastructure, at national or regional level (e.g. by an NREN) or even at local level (university)
How will the Service Catalogue Alignment address the challenges?
The activities under the Service Catalogue Alignment will address the challenges by:
- flagship European e-infrastructures’ current catalogue/list of services
- evaluating the suitability for IT service management standard adoption by e-infrastructures
- drafting classification of available service catalogues and validation of state-of-play
- eInfraCentral Service Catalogue Requirements
- seeking input and consult with Global e-infrastructures initiatives on service catalogue alignment
- completing service classification and binding of KPIs to services
- achieving consensus on service classification/taxonomy
- selecting set of KPIs for adoption by e-infrastructures
- delivering guidelines for schema representation
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